Performs duties necessary to ensure assigned area of operations functions independently as well interdependently to accomplish the goals and objectives of the department. Directs and coordinates activities in the front office including patient registration, patient scheduling, cashiering, billing, data entry, AR collections and other assigned areas related to job skills. Follows up on all no-shows in a timely, efficient manner and calls for patient follow-ups to keep the schedules as full as possible.

SHIFT AND SCHEDULE
Full Time, Monday - Friday; 8:00 AM - 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS 

Responsible to: Practice Manager
Workers supervised: Front office staff
Interrelationships: Patients, families, medical and business community-at-large, departmental co-workers, providers and medical staff

Perform all duties in accordance with established policies and procedures
Dress in such a manner that is conducive with a professional office environment
Maintain neat and well ordered work environment
Assist in the care and maintenance of department equipment and supplies
Accommodates the various changes in workload by maintaining a flexible personal schedule
Performs other duties as assigned by Practice Manager

Directs and coordinates activities in the front office including patient registration, patient scheduling, insurance verification, cashiering, billing, data entry, AR collections and other assigned areas related to job skills
 Appropriately schedule front office staff to ensure proper coverage of area at all times to include but limited to lunch hours, vacation and unexpected sick leave while minimizing overtime hours for front office staff
Demonstrates in-depth knowledge of overall operations
Demonstrates effective skills in decision-making regarding evaluation of front office staff with primary emphasis on retention
Prioritizes and implements effective time management
Demonstrates flexibility to assist with staffing needs in the office as related to appropriate skills
Contributes with suggestions in improving clinic operations
Demonstrates good verbal and written communication skills; documents and reports clearly and concisely
Provides departmental leadership through motivation, communication and development of employees
Keeps clinic Practice Manager appraised as to the operational efficiency of the front office and potential challenges to that efficiency

Assist CBO with information needs to ensure proper billing in a timely manner
Maintains appropriate inventory of front office supplies and forms

QUALIFICATIONS

Education: High School diploma or equivalent
Job Knowledge: Knowledge of medical or business office procedures including data entry techniques. Ability to organize and reconcile data. Knowledge of English grammar, spelling and punctuation. Knowledge of office equipment and ability to handle multi-line telephones. Good communication and interpersonal skills. Read, understand and follow instructions (oral and written). Ability to establish and maintain effective working relationships with patients, co-workers and the public. Knowledge of software applications with ability to input information quickly and accurately
Training and experience: Knowledge of computer and medical terminology. One to three years experience in a medical office setting to include data entry and clerical. Knowledge of managed care contracts