Performs duties necessary to ensure assigned area of operations functions independently as well interdependently to accomplish the goals and objectives of the department. Directs and coordinates activities in the front office including patient registration, patient scheduling, cashiering, billing, data entry, AR collections and other assigned areas related to job skills. Follows up on all no-shows in a timely, efficient manner and calls for patient follow-ups to keep the schedules as full as possible.

SHIFT AND SCHEDULE
Monday - Friday (Some earlier hours will be required)

8:00 AM - 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Perform all duties in accordance with established policies and procedures
• Dress in such a manner that is conducive with a professional office environment
• Maintain neat and well ordered work environment
• Assist in the care and maintenance of department equipment and supplies
• Accommodates the various changes in workload by maintaining a flexible personal schedule
• Performs other duties as assigned by Practice Manager
• Directs and coordinates activities in the front office including patient registration, patient scheduling, insurance verification, cashiering, billing, data entry, AR collections and other assigned areas related to job skills
• Appropriately schedule front office staff to ensure proper coverage of area at all times to include but limited to lunch hours, vacation and unexpected sick leave while minimizing overtime hours for front office staff
• Demonstrates in-depth knowledge of overall operations
• Demonstrates effective skills in decision-making regarding evaluation of front office staff with primary emphasis on retention
• Prioritizes and implements effective time management
• Demonstrates flexibility to assist with staffing needs in the office as related to appropriate skills
• Contributes with suggestions in improving clinic operations
• Demonstrates good verbal and written communication skills; documents and reports clearly and concisely.
• Provides departmental leadership through motivation, communication and development of employees
• Keeps clinic Practice Manager appraised as to the operational efficiency of the front office and potential challenges to that efficiency
• Assist CBO with information needs to ensure proper billing in a timely manner
• Maintains appropriate inventory of front office supplies and forms

QUALIFICATIONS

• Education: High School diploma or equivalent
• 3 years+ Medical Assistant experience preferred
• Certified Medical Assistant - preferred
• Knowledge of medical or business office procedures including data entry techniques
• Knowledge of computer and medical terminology
• Ability to organize and reconcile data. Knowledge of English grammar, spelling and punctuation
• Knowledge of office equipment and ability to handle multi-line telephones. Good communication and interpersonal skills.
• Read, understand and follow instructions (oral and written)
• Ability to establish and maintain effective working relationships with patients, co-workers and the public
• Knowledge of software applications with ability to input information quickly and accurately
  
  

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.